Tattoo design downloads that are purchased with a credit card are processed instantly. You will have the ability to download and print your tattoo design within seconds. Download purchases made with an e-check through PayPal require the payment to clear before you will receive access to your design. This can take 3-4 business days.
It can take up to 72 hours for us to process hard-good orders prior to shipping it. Some specialty items such as door size posters may take up to a week to prepare for shipping. Once the order has shipped, your estimated time of delivery will be determined by your selected shipping method and your local guidelines for delivery.
TattooJohnny.com will keep you updated on your order status via e-mail. Your tracking number will be e-mailed to you once the item is shipped. You may also check the online order status page for live updates.
If you clicked the "Proceed to Download" or "Place My Order" button and didn't see an order confirmation page, we probably still received your order. This can happen when communication back to your computer is interrupted following your order submission. You may wish to contact
Contact Customer Service to make sure your order was received.
TattooJohnny.com is one of the safest places you can use your credit card. It is safer than department stores or ordering by phone.
Your order will be processed directly with Verisign, the worlds leading provider of secure merchant services.
Every transaction is scrambled using 128-bit encryption, making it virtually impossible for identity thieves to steal your information.
Contact Customer Service. We will void the order for you as long as it has not been shipped (if applicable). If duplicate orders have been shipped, obtain the tracking number(s) for the order(s) you do not want and contact the shipping carrier to refuse those shipments. You will be refunded in full when those items are returned.
If an order is placed but the credit card is declined or the shipping address cannot be verified within three business days, the order is cancelled. There is no way to activate a cancelled order; you'll have to place your order again. Please
contact customer service if you believe there's been an error.
TattooJohnny.com respects your privacy. We will not, under any circumstances, sell or release your information to anyone without your consent. Please see our
Privacy Policy for details.
No. Once an order is submitted it can only be voided/cancelled and re-issued. Once a shippment has been made on an order, it cannot be voided.
Please verify that you've received a box for each tracking number associated with your order. If all shipments have been delivered but you're still missing an item
Contact Customer Service.
No, you'll have to re-order.
1. Click My Account from the sub-menu.
2. Click the Account Settings tab.
3. Click Manage TattooJohnny.com Username (E-mail Address) to change your username.
